“Please verify your email address and password” – Blackberry / Gmail

If you have ever tried to add your Gmail account to your Blackberry, but were getting the following error:

Please verify your email address and password. The information you provided is incorrect. If the error persists contact gmail.com (your email provider).

Here’s the fix:
1. Confirm you are entering the correct username and password (by successfully logging into Gmail on your computer’s web browser).

2. Unlock the captha account by visiting the following URL:

https://www.google.com/accounts/DisplayUnlockCaptcha

3. Once you have unlocked the captcha, retry configuring the e-mail account with your blackberry using the Blackberry Web Client (BIS).

16 Comments on ““Please verify your email address and password” – Blackberry / Gmail”

  1. You are the man! Found your fix via google search. Spent 2 frustrating hours trying to figure this out on the phone and in gmail yesterday before finding your blog. I can’t believe how easy of a fix this was, and I really can’t believe there is nothing on BB or Gmail about this. Thanks a ton!

  2. THANK YOU SO MUCH!! I had been trying to figure this out all day (off and on of course, due to frustration). This worked with no hesitation or error. KUDOS!

  3. HERE IS A FURTHER FIX FOR THOSE WHO ARE GOING TO JUMP UP AND DOWN ON THEIR PHONE!!!!

    CHECK YOUR SETTINGS AND REMOVE THE 2-STEP VERIFICATION IN YOUR GMAIL
    ACCOUNT SETTINGS (TOP MIDDLE PART OF SETTINGS PAGE). FOR SOME STRANGE REASON IT TURNED ON AND CAUSED HAVOC WITH EVERYTHING BB AND GOOGLE. REALLY SURPRISED THAT THE GENIUSES AT GOOGLE AND BLACKBERRY CANT SEEM TO GET THIS RIGHT. IN ANY CASE, ONCE THIS IS TURNED OFF TAKE THE BATTERY OUT FOR 30 SECONDS, RESTART YOUR PHONE AND GO THROUGH THE EMAIL VERIFICATION PROCESS. IT SHOULD WORK FINE NOW…HIT SYNCHRONIZE AND YOU ARE ALL SET.

    SPENT 28 HOURS WITH 14 TECHS BEFORE WE FOUND THIS SOLUTION….GOING TO BED NOW…

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